A 10 Year Journey of PT Hitachi Channel Solutions Indonesia
- Expanding its Service Business (Managed Services, Maintenance, and POS).
In November 2025, PT Hitachi Channel Solutions Indonesia (Hitachi Channel Solutions Indonesia), a local subsidiary of Hitachi Channel Solutions, Corp., celebrated its 10th anniversary. Established as PT Hitachi Terminal Solutions Indonesia on November 11, 2015, operations commenced on April 1, 2016. Through the provision of ATMs and related services in the Indonesian market, significant contributions have been made to the development of the country’s financial infrastructure.
Hitachi Channel Solutions’ CRMs operating in Indonesia
Since Hitachi Channel Solutions first introduced cash recycling operations for ATMs in Indonesia, we have continued to expand shipments of CRMs to the market. Today, approximately 22,500 of our CRMs are in operation across Indonesia, commanding a market share of about 50%.
In 2015, a sales and service company was established in Indonesia to strengthen relationship with local financial institutions, gain deeper insight into their diverse needs, and provide tailored solutions to address challenges. Alongside expanding sales of financial self-service machines such as ATMs, the company has developed new businesses such as maintenance services to enhance operational quality, solutions for efficient cash management, and payment services.
Hitachi Channel Solutions Indonesia Office
ATM Managed Services began in 2019. Currently, approximately 17,000 ATMs - including about 9,000 units owned by Hitachi Channel Solutions Indonesia and others from various vendors - are monitored and operated 24/7. Both the monitoring center and call center are managed in-house, utilizing proprietary monitoring software.
The services cover not only ATM units but also operational management of surveillance cameras, maintenance of booths and air-conditioning systems, and even cleaning, providing comprehensive support for the complex daily operations of financial institutions.
Additionally, 85 service locations have been established across Indonesia, enabling more than 350 maintenance personnel to respond promptly even to remote areas, including islands. This extensive service framework, which ensures stable operation over a wide area, has earned strong trust from financial institutions.
Dashboard screen of the ATM monitoring solution
Illustration of ATM Managed Services
Maintenance Service Locations in Indonesia
Call Center in Indonesia
Repair Work at the Repair Center
Hitachi Channel Solutions Indonesia launched its POS business in 2022 by introducing non-cash payment services through EDC-POS, which have now expanded to approximately 3,600 units. The business is widely deployed for banks and merchants, centered on “Hitachi POS,” which supports in-store payment and sales management. A variety of features designed to streamline store operations are offered, including “POS Lite” and “POS Mobile,” which can be used on tablets and smartphones. Flexible development incorporating feedback from the field, combined with a robust maintenance support system cultivated through ATM operations, has become a key strength of the POS business.
Cashless Payments with EDC-POS
EDC-POS Device
Hitachi Channel Solutions Indonesia has built a collaborative relationship with BCA that goes beyond the provision of CRMs. In May 2025, following an invitation from a forum chaired by BCA executives, the company participated in the “Indonesia Operations Banking Summit 2025” and hosted its own booth. During the event, Mr. Mulyadi, Director of Hitachi Channel Solutions Indonesia, had the opportunity to present the company’s business on stage. In the POS business, collaboration is also advancing through integration with BCA’s POS systems and connectivity with EDC terminals.
Showcasing POS Solutions at Indonesia Operations Banking Summit 2025
In November, Hitachi Channel Solutions Indonesia held a 10th anniversary celebration during its annual employee trip. All employees pledged to drive the company’s growth in the coming decade. Moving forward, the focus will be on further expanding the adoption of CRMs and enhancing services in the digital payment sector, strengthening the company’s role as a key enabler of financial Digital Transformation in Indonesia. Efforts will also include building new service models leveraging AI and cloud technologies, contributing to the realization of a safe, secure, and comfortable society.
10th Anniversary Event of Hitachi Channel Solutions Indonesia
Hitachi Channel Solutions Indonesia 2025 Kickoff
