ATMs have become an important channel for providing financial services as an alternative access point to bank branches. It is necessary to operate ATMs with minimal downtime so that customers can use services at any time as an important element enhancing the brand value of financial institutions. Financial institutions must also be competitive and compliant, and they must operate their ATMs efficiently to reduce costs.
Hitachi Channel Solutions has developed a comprehensive ATM services business in Indonesia and other ASEAN countries, offering various types of services such as ATM deployment, ATM software management, monitoring, SLM, and ATM outsourcing depending on the needs of the financial institution. We help financial institutions focus on high-value operations, such as acquiring new customers and responding to new customer needs.
Higher Uptime
We have years of experience with business practices and expertise in the delivery of complex outsourcing projects. Our knowledge and understanding of the field allows us to deliver superior results.
Monitoring is carried out by a single command center to monitor corrective activities so that it is easier to coordinate, make appointments, quickly handle problems and have an impact to increase uptime.
Higher Remote Resolution
(enabling quick recovery)
Higher Remote Resolution is one way to enable fast services to work normally again. One of the points that solves the problem is fast remote guidance with people working as one team.
Reduced operational costs
As is known, products will entail product costs and maintenance costs. These costs are an ongoing problem.
Product (budget allocated)
Maintenance (budget allocated)
Highly efficient operation with the aim of increasing operations but reducing budget expenditures through managed service solutions by consolidating all costs into one line item, operational expenditure costs (OPEX).
One Stop Service
Our services through the Interactive Monitoring 24h (IM24) Service Platform meet all customer needs.
Our Service
✔Project management
✔Cash management
✔Second level maintenance
Our Technology
✔Incident management
✔Field service management
✔Terminal management
We offer these services with the informative Dashboard & Analysis Report in real time.
We can also provide other services such as ATM room cleaning, CCTV and monitoring, infrastructure & monitoring, UPS, booth & signage, electricity and branding elements.
